Store Policies
Shipping & Special Orders
Need something shipped? We're happy to help.
Many apparel, accessories, parts, and select equipment can be shipped directly to you. If you're looking for a specific bike, ski, snowboard, or other product, our team can also special order many items from the brands we carry.
Because shipping options, availability, and costs vary by product and manufacturer, we encourage you to contact our team directly. We'll help you find the right product, answer any questions, and provide shipping or pickup options that best fit your needs.
Call us or stop by the shop to get started.
Special Orders and In-Store Pickup
If you've purchased an item over the phone or placed a special order through our team, we'll contact you as soon as it's ready for pickup. There's no need to call or stop by before you hear from us.
Many in-stock items are available for pickup within one business day. Some products — such as bicycles, special orders, or items requiring assembly or transfer — may take additional time. We'll notify you by phone or email as soon as your order is ready.
If you need an item by a specific date, we recommend calling the shop in advance so our team can confirm availability and expected timing. Unless other arrangements have been made, we kindly ask that orders be picked up within 30 days. After that time, a 10% restocking fee may apply.
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Returns and Refunds
New, unused merchandise may be returned within 30 days for a full refund to the original method of payment. If the original payment method is unavailable, a store credit will be issued. Items must be returned in their original condition with all original packaging, manufacturer tags, and accessories, where applicable.
New, unused bicycles may be returned within 10 days and are subject to a 10% restocking fee. Special-order bicycles and discounted bicycles are final sale and are not eligible for return or refund.
The following items are non-refundable:
• Clearance merchandise
• Labor and service fees (including bike repairs, ski tuning, custom wheel builds, and boot fitting)
• Ski and snowboard rentals
Prices and Information
We strive to keep the information on our website accurate and up to date. Because product offerings, services, and pricing may change, we recommend calling or visiting the shop for the most current information.
If you have questions about a specific brand, product, or service, our knowledgeable team is always happy to help. If you notice any outdated or incorrect information on our website, we'd appreciate you letting us know.